Leading and Managing People-Centred Change (FutureLearn)

Offered by Durham University,
Leading and Managing People-Centred Change (FutureLearn)

Learn how to bring people with you as you lead or manage organisational change and navigate challenges to keep them on-board. Many leaders and managers struggle when it comes to managing change, especially if it affects people. This course looks at how we can manage people-centred change effectively.

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You will learn the importance of bringing people with you through change, and consider the moments where change can go wrong and how to avoid them.
Change does not need to be overwhelming, if it is managed well - find out what those of us with leadership or management responsibilities can do to keep things on track with this course.

What topics will you cover?

Week 1: Preparing for change
Six key leadership practices to underpin successful change
Identifying people-focussed benefits
Appreciating different perspectives of change
Identifying, analysing and communicating to key people (stakeholders) affected by the change

Week 2: During change
Recognising the emotions of, and responses to, change
Communication styles
Creating an effective dialogue
Involving people in the change process

Week 3: Sustaining change
Monitoring the implementation of change
Protecting the change from risks and threats
Sharing practical examples to address issues

What will you achieve?
By the end of the course, you'll be able to...

  • Describe the role of leadership in organisational change
  • Explain ways to gain commitment from people during change
  • Identify ways to sustain change through people
  • Describe an approach that will enable change to be sustained
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