Is the ability to provide relevant information about using your software essential for your customers? Do you find yourself spending hours and hours trying to explain how to use the software? Or are you getting feedback from your clients that your documentation is hard to be followed, inconsistent or may be even.... confusing? If you answered with "Yes!" to any of these questions, then this course is for you!
You will learn how to quickly prepare and deliver guidance for your users in the form of software documentation. Learn what it takes to become a technical writer today!
In the course of the years, the core activities of the technical writing professionals have been constantly evolving. We've started off as technical writers, focused solely on technical writing. We transformed into information developers, that also take into account the graphical aspects and design of the content.
Today, we need to bundle together the writing skills, design and graphics, video creation, multimedia, metadata and software development to meet the expectations of our users. All these assets, put together can be described together as user assistance.
For several years now, I have been delivering training on user assistance for:
- technical writers (information developers)
- information architects
- software developers
I have personally trained hundreds of people in the classroom, online courses, several universities, and internally at a Fortune 500 company! The goal for me has always been to deliver practical information, make sure my trainees get ready for delivering real content, right after the course is over.
What will you learn?
As this course is designed for beginner technical writers, usually students in IT, I cover the following subjects:
- What is technical writing all about?
- What are the basics of technical writing?
By the end of this course you will be able to:
- explain what is technical writing,
- name the specific deliverables from the work of the technical writer in the software development industry,
- describe the process a technical writers follow to create software documentation for the user.
