Customer Support

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Customer Service in the Age of Generative AI (Coursera)

The Customer Service in the Age of Generative AI course provides you with the essential knowledge to use Generative AI to build and develop chatbots for customer engagement and customer support. In this course, you will learn how personalized chatbots are impactful and essential for customers and how the [...]

Providing Technical Support for AWS Workloads (Coursera)

Nov 11th 2024
Providing Technical Support for AWS Workloads (Coursera)
Course Auditing
Categories
Effort
Languages
As a cloud consultant, you might be working with companies of various sizes. Based on a company’s unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities [...]
Nov 11th 2024
Course Auditing
46.00 EUR/month

Technical Support Case Studies and Capstone (Coursera)

Nov 4th 2024
Technical Support Case Studies and Capstone (Coursera)
Course Auditing
Categories
Effort
Languages
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.

Designing a Customer Support Chatbot Using Flowise (Coursera)

Oct 21st 2024
Designing a Customer Support Chatbot Using Flowise (Coursera)
Course Auditing
Categories
Effort
Languages
Did you know you can create a code-free chatbot, similar to ChatGPT, without writing a single line of code? This one-hour course is for those interested in building fully functional chatbots that are trained on specific website data without coding. Learn to use flowise.ai to build a chatbot without [...]

Crear datos de soporte al Cliente con Google Sheets (Coursera)

Mar 21st 2022
Crear datos de soporte al Cliente con Google Sheets (Coursera)
Free Course
Categories
Effort
Languages
Al final de este proyecto, usted creerá un Google Sheet que transforma datos brutos de soporte al cliente de una empresa en un conjunto de datos útiles , ofreciendo a la empresa una visión general de anteriores requisitos de soporte. Usted podrá determinar cuáles departamentos de la empresa están [...]