Contact Center AI

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Contact Center AI: Conversational Design Fundamentals (Coursera) Coursera
Google Cloud

Contact Center AI: Conversational Design Fundamentals (Coursera)

CS: Information & Technology

Dive into 'Contact Center AI: Conversational Design Fundamentals' and unlock the potential of Contact Center Artificial Intelligence (CCAI) for designing superior conversational solutions. This course will equip you with the skills needed to develop engaging, efficient, and intelligent virtual agents using Dialogflow, Agent Assist, and Insights. Perfect for professionals aiming to revolutionize customer interactions.

Jun 17th 2024
3 Weeks
Dialogflow Coursera Plus Customer Experiences with Contact Center AI Specialization
Details
Virtual Agent Development in Dialogflow CX for Citizen Devs (Coursera) Coursera
Google Cloud

Virtual Agent Development in Dialogflow CX for Citizen Devs (Coursera)

CS: Information & Technology

Embark on a journey into the world of Customer Experiences with Contact Center AI through 'Virtual Agent Development in Dialogflow CX for Citizen Developers'. This course is part of an exclusive series aimed at empowering you to build sophisticated virtual agents capable of handling complex customer interactions. Learn how to integrate voice (telephony) as a communication channel within your conversational solutions, all while leveraging the power of Google's Dialogflow CX platform.

Jun 10th 2024
5-12 Weeks
Coursera Plus Conversational Design Virtual Agent
Details
Virtual Agent Development in Dialogflow ES for Citizen Devs (Coursera) Coursera
Google Cloud

Virtual Agent Development in Dialogflow ES for Citizen Devs (Coursera)

CS: Information & Technology

Dive into 'Virtual Agent Development in Dialogflow ES for Citizen Devs', a comprehensive guide designed for citizen developers eager to harness the power of Contact Center AI. This course will equip you with the skills needed to build, test, and optimize conversational solutions using Google's Dialogflow ES platform. Whether you're new to virtual agents or looking to refine your existing skills, this course offers practical insights and best practices.

Jun 10th 2024
2 Weeks
Coursera Plus Conversational Design Virtual Agent
Details
Virtual Agent Development in Dialogflow CX for Software Devs (Coursera) Coursera
Google Cloud

Virtual Agent Development in Dialogflow CX for Software Devs (Coursera)

CS: Information & Technology

Dive into 'Virtual Agent Development in Dialogflow CX for Software Devs', a comprehensive course that builds on your existing knowledge of AI-powered contact centers. This course is perfect for software developers eager to delve deeper into crafting sophisticated virtual agents capable of handling complex conversations and dynamic data retrieval. Learn how to optimize, test, and refine your virtual agent solutions using advanced features in Dialogflow CX.

Jun 10th 2024
2 Weeks
Customer Experience Coursera Plus Virtual Agent
Details
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