Virtual Agent Development in Dialogflow CX for Citizen Devs (Coursera)

This is an intermediate course, intended for learners with the following types of roles:

• Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.

• Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments.

• Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Prerequisite: Before taking this course, learners should have completed the Contact Center AI: Conversational Design Fundamentals course.

What You Will Learn

- Implement a chat virtual agent using Dialogflow CX.

- Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.

- Identify best practices for development of virtual agents in Dialogflow CX.

Course 3 of 4 in the Customer Experiences with Contact Center AI - Dialogflow CX Specialization

Syllabus

WEEK 1

Course Overview

Introduction to course

WEEK 2

Fundamentals of building conversations with Dialogflow CX

In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.

WEEK 3

Scaling with standalone flows

Create separate flows.

WEEK 4

Using route groups for reusable routes

Using route groups to make reusable routes and simplify maintenance.

WEEK 5

Course Review