Coursera

Virtual Agent Development in Dialogflow CX for Citizen Devs (Coursera)

Offered by Google Cloud,
Virtual Agent Development in Dialogflow CX for Citizen Devs (Coursera)

Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.

Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.

This is an intermediate course, intended for learners with the following types of roles:
• Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows.
• Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments.
• Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
Prerequisite: Before taking this course, learners should have completed the Contact Center AI: Conversational Design Fundamentals course.

What You Will Learn

  • Implement a chat virtual agent using Dialogflow CX.
  • Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.
  • Identify best practices for development of virtual agents in Dialogflow CX.

Course 3 of 4 in the Customer Experiences with Contact Center AI - Dialogflow CX Specialization

Syllabus

WEEK 1
Course Overview
Introduction to course

WEEK 2
Fundamentals of building conversations with Dialogflow CX
In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.

WEEK 3
Scaling with standalone flows
Create separate flows.

WEEK 4
Using route groups for reusable routes
Using route groups to make reusable routes and simplify maintenance.

WEEK 5
Course Review

Go to Class
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Related Courses

Preparing for the Google Cloud Professional Cloud Architect Exam (Coursera) Coursera
Google Cloud

Preparing for the Google Cloud Professional Cloud Architect Exam (Coursera)

CS: Information & Technology

From the course: "The best way to prepare for the exam is to be competent in the skills required of the job." This course uses a top-down approach to recognize knowledge and skills already known, and to surface information and skill areas for additional preparation. You can use this course to help create your own custom preparation plan. It helps you distinguish what you know from what you don't know. And it helps you develop and practice skills required of practitioners who perform this job.

Sep 21st 2026
1 Week
Cloud Computing Google Cloud Platform Cloud Architect
Details
Managing Change when Moving to Google Cloud (Coursera) Coursera
Google Cloud

Managing Change when Moving to Google Cloud (Coursera)

CS: Information & Technology

Moving to the cloud creates numerous opportunities to start working in a new way and it empowers the workforce to better collaborate and innovate. But it’s also a big change. Sometimes the success of the change hinges not on the change itself, but on how it’s managed. This course will help people managers to understand some of the key challenges associated with cloud adoption, and provide them with a verified in-the-field framework that will assist them in supporting their teams on the change journey.

Sep 21st 2026
1 Week
Cloud Cloud Computing Google Cloud
Details
Get Started with a Voice Assistant: Developing Alexa Skills (FutureLearn) FutureLearn
Labdox

Get Started with a Voice Assistant: Developing Alexa Skills (FutureLearn)

CS: Information & Technology

Learn how to create an Alexa Skill and delve into the technology of a voice assistant with this practical online course. Discover the skills needed to design Voice Applications Statistics show that over 40% of adults use voice search at least once per day. There are over 300 million smart speaker units, such as Alexa, currently installed in homes – and the number looks set to double by 2024.

Aug 2nd 2021
3 Weeks
User Interface Conversational Design Voice Assistant
Details
Mejora tu Negocio con Inteligencia Artificial (edX) EdX
Universidad Anáhuac,AnahuacX

Mejora tu Negocio con Inteligencia Artificial (edX)

Management & Leadership Business

Optimiza tu negocio con las nuevas herramientas de inteligencia artificial para brindar una mejor experiencia a tus clientes. La AI o inteligencia artificial, el internet de las cosas, el Big Data, los asistentes virtuales y las tecnologías digitales han cambiado las reglas del juego en el mundo de los negocios.

Self Paced
Self-Paced
Business Artificial Intelligence Machine Learning
Details
Internet History, Technology, and Security (Coursera) Coursera
University of Michigan

Internet History, Technology, and Security (Coursera)

Security & Networking

The impact of technology and networks on our lives, culture, and society continues to increase. The very fact that you can take this course from anywhere in the world requires a technological infrastructure that was designed, engineered, and built over the past sixty years. To function in an information-centric world, we need to understand the workings of network technology. This course will open up the Internet and show you how it was created, who created it and how it works. Along the way we will meet many of the innovators who developed the Internet and Web technologies that we use today.

Sep 21st 2026
5-12 Weeks
Network Security Computing
Details
How to Modernize applications with IBM CICS (Coursera) Coursera
IBM

How to Modernize applications with IBM CICS (Coursera)

Security & Networking

This course explains why CICS is perfect for powering the next generation of enterprise applications and how you can help build them. IBM CICS is the trusted core of enterprise applications and transaction processing. You will experience writing, updating and running CICS applications as well as the new APIs, capabilities and functions that will allow you to modernize these applications to run as part of a hybrid cloud application.

Sep 21st 2026
4 Weeks
APIs Application Programming Interfaces Customer Information Control System
Details
Virtual Agent Development in Dialogflow ES for Citizen Devs (Coursera) Coursera
Google Cloud

Virtual Agent Development in Dialogflow ES for Citizen Devs (Coursera)

CS: Information & Technology

Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and test them using the Dialogflow ES simulator. This course also provides best practices on developing virtual agents. You will also be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations.

Jun 10th 2024
2 Weeks
Coursera Plus Conversational Design Virtual Agent
Details
Attention Mechanism (Coursera) Coursera
Google Cloud

Attention Mechanism (Coursera)

CS: Information & Technology

This course will introduce you to the attention mechanism, a powerful technique that allows neural networks to focus on specific parts of an input sequence. You will learn how attention works, and how it can be used to improve the performance of a variety of machine learning tasks, including machine translation, text summarization, and question answering.

Sep 21st 2026
1 Week
Machine Learning Neural Networks Attention
Details