Conversational Design

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Contact Center AI: Conversational Design Fundamentals (Coursera)

Oct 25th 2021
Contact Center AI: Conversational Design Fundamentals (Coursera)
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Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to Contact Center AI and [...]
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Virtual Agent Development in Dialogflow ES for Citizen Devs (Coursera)

Oct 18th 2021
Virtual Agent Development in Dialogflow ES for Citizen Devs (Coursera)
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Welcome to "Virtual Agent Development in Dialogflow ES for Citizen Devs", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will use Dialogflow ES to create virtual agents and [...]
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Virtual Agent Development in Dialogflow CX for Citizen Devs (Coursera)

Oct 18th 2021
Virtual Agent Development in Dialogflow CX for Citizen Devs (Coursera)
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Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice [...]
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Get Started with a Voice Assistant: Developing Alexa Skills (FutureLearn)

Aug 2nd 2021
Get Started with a Voice Assistant: Developing Alexa Skills (FutureLearn)
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Learn how to create an Alexa Skill and delve into the technology of a voice assistant with this practical online course. Discover the skills needed to design Voice Applications Statistics show that over 40% of adults use voice search at least once per day. There are over 300 million smart [...]
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