Supply Chain Management Tools & Techniques (edX)

This course is part of the edX Professional Certificate program Certified Supply Chain Analyst (CSCA), offered by ISCEA. This course prepares you for the ISCEA Certified Supply Chain Analyst (CSCA) Exam on edX and is a requirement for becoming ISCEA certified. To become an ISCEA Certified Supply Chain Analyst (CSCA), you must complete all three preparatory courses and successfully pass the CSCA Exam.
From the operations perspective, the course provides an introduction to Sales Order Fulfillment and Aggregate Planning, along with the planning strategies to produce what the market demands.
From the continuous improvement perspective, the course explains the importance of Lean and Six Sigma and sustainability in the supply chain; including life cycle analysis and environmental considerations. The course concludes with team dynamics, covering customer-supplier relationships and best practices for engaging with customers.

What you'll learn

• Aggregate planning within supply and operations planning
• Sales order fulfillment in the context of logistics management
• Lean and continuous improvement tools that can be used for supply chain optimization and quality management
• The arguments required to introduce, in the decision making process, the concept of sustainability while maintaining a competitive advantage
• The principles of customer relationship management, supplier relationship management and team dynamics in the context of supply chain management

Syllabus

Aggregate Planning

• Objective
• Required Information
• Strategies
• Methods
• Examples

Sales Order Fulfillment

• MRP Input and Output
• Gross and Net Requirements
• MRP Management
• Legacy of Our Planning Processes
• Demand Driven Requirements Planning

Lean and Continuous Improvement Tools

• What is Lean?
• Characteristics of Lean
• Origins of Lean
• Tools & Techniques
• Fishbone, Scatter Diagrams, 5Why's, SPC, SPC etc.
• What is Six Sigma?
• Six Sigma Project Team•Define-Measure-Analyze-Improve-Control (DMAIC)

Sustainability

• What is sustainability?
• Product life cycle considerations
• Utilize a systems view
• Goals for environmentally friendly designs
• Guidelines for Environmentally Friendly Designs
• Production process considerations
• Environmentally Friendly Production Processes
• Reduce, reuse, recycle

Team Dynamics

• Organizational Structures
• Team Dynamics
• Customer-Supplier Relationships
• Manage Customer Relationships
• Practices for Dealing with Customers
• Collect Customer Information
• Understand Customer Needs
• Guiding Principles in Supplier Relationships
• Practices for dealing with customers