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Nov 21st 2016

Business English: Management and Leadership (Coursera)

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Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success.

Together, you will practice the language and styles of communication needed in English for:

• Recruiting and training a professional team to work together with integrity and respect

• Managing and participating in well-organized meetings

• Making telephone conferences more efficient

• Writing professional emails that are easy to read

The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world.


Course 1 of 4 in the Business English Specialization.


Syllabus


WEEK 1

Staffing and Hiring Decisions

In this module, you’ll follow Elizabeth through the process of building her team. You’ll look at the way she communicates depending on the situation. From this observation, you’ll be better equipped to make requests using direct and indirect approaches. by analyzing her interactions with her team, her language choices, and the communication patterns she follows. Through the discussion boards and peer reviewed assignment you will synthesize your new skills in real life conversations and activities.

Graded: 1.16 Week 1 Test


WEEK 2

Meeting Management

Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.

Graded: 2.16 Week 2 Test


WEEK 3

Leading and Teaming

Interrupt with confidence, ask for clarification and get the answer you want; hold the floor and keep it: these are some of the skills you’ll learn and apply in Leading and Teaming.

Graded: 3.15 Week 3 Test


WEEK 4

Planning, Organizing, and Delegating

Keeping the business or project running as projected requires planning. This requires information to be organized in convenient packages, like status reports and emails. Planning, Organizing, and Delegating focuses on the language of both. After completing this module, you’ll be able to use concise language to summarize key pieces of information into smaller packages.

Graded: 4.18 Week 4 Test


WEEK 5

Managing and Coaching

Facilitating employee success is a management skill that can be even more challenging when communicating in a second language. After completing Managing and Coaching, you’ll be able to recognize the importance of active listening, use key phrases and language to facilitate the coaching and mentoring process.

Graded: 5.16 Week 5 Test


WEEK 6

Review

This module will help you to complete the panel discussion successfully.

Graded: 6.3 Final Examination