Nao Sato

 

 


 

Nao is a Ph. D candidate of Graduate School of Informatics, Kyoto University. He has studied services with Yutaka since 2013 and received MBA from Graduate School of Management, Kyoto University. In this course, he assists in conducting the course and introduces a part of his study as a subject matter expert.




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Sep 1st 2016

Learn how to analyze and understand the difficult dynamics of customer service. Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services.

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