Mark Newman

I'm a team manager in the Customer experience contact centre dealing with applicant queries.

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Introduction to User Experience Principles and Processes (Coursera)

This UX course provides an introduction to the fields of UX research and design. Learners will gain an understanding of what is involved in UX research, including conducting interviews, evaluating systems, and analyzing systems using principles of good design.
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Evaluating Designs with Users (Coursera)

When designing systems that work for users, there is no substitute for watching them try to use the system to see what works and what doesn’t. In this UX course, you will learn how to design and conduct tests with users that will tell you how effective your design [...]
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UX (User Experience) Capstone (Coursera)

In this UX capstone course, you’ll conduct a multi-stage user experience project to design a product from scratch. You will employ interviews, inspection methods, and user testing, along with ideation, design, and prototyping methods to gain and communicate valuable insight that can be used to deliver a compelling [...]
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Research for Impact (Coursera)

In this course, you will learn more about the Research for Impact approach - a set of principles and practices that will help you to make your research more impactful. Traditionally, the goals and outcomes of research projects were to contribute knowledge and communicate this knowledge through academic publications [...]
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Smart Choices: Broadening Your Horizons (FutureLearn)

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Smart Choices: Broadening Your Horizons (FutureLearn)
Free Course
A free online course from UCAS to help students understand the wealth of UK higher education opportunities open to them. This course has been designed by UCAS to help you better understand the study and training opportunities open to you. The wide range of subjects, universities, and options available [...]
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