Learn foundational principles and terminology needed to understand the new and growing discipline of Site Reliability Engineering. Explore operation strategies and best practices for monitoring and managing services health and security.
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Site Reliability Engineers must have the right tools and strategies to perform in a technical, fast-paced environment. IBM Cloud SRE is guided by nine competency areas that lead to the successful practice of the discipline:
- Applying Site Reliability Engineering principles
- Operations
- Monitoring and incident management
- Security and compliance
- Compute infrastructure
- Networking
- Storage and data management
- Reliability and resiliency
- Deployment automation
In this first course of the three-part Professional Certificate in Site Reliability Engineering (SRE), you will focus on the first four SRE competencies:
- Applying Site Reliability Engineering principles
- Operations
- Monitoring and incident management
- Security and compliance
This course is part of the Site Reliability Engineering (SRE) Professional Certificate.
Prerequisites:
At least 1 year experience in SRE or technology.
Understanding of:
- DevOps practices
- Software engineering principles
- System administration
- Network and OSI model
- Incident management
- Root cause analysis
Recommended courses:
What you'll learn
Applying Site Reliability Engineering principles
- Manage the trade-off between change, velocity, and reliability of services
- Negotiate service level objectives, service level indicators, and error budgets
- Design and deploy automation strategies
- Leverage IBM Cloud tools and technology across the software development life cycle
- Understand the roles and responsibilities for SRE effectiveness
Operations
- Monitor resource utilization
- Perform operational readiness review (ORR)
- Employ cost-optimization strategies
- Identify key metrics for service health
Monitoring and incident management
- Create and maintain metrics, traces, and alerts
- Collect, analyze, and manage logs on IBM Cloud
- Manage incidents
- Perform post incident review
- Recognize and differentiate performance and availability metrics
- Perform statistical analysis and create actionable outcomes
Security and compliance
- Monitor security threats
- Implement and manage security policies
- Implement encryption models
- Manage role-based access control (RBAC) on IBM Cloud
- Define the shared responsibility model
Syllabus
Module 1: Welcome and Introduction
You will cover the following topics:
- An introduction to the IBM Professional SRE role
Module 2: SRE Fundamentals and Terminology
You will cover the following topics:
- Deeper dive into SRE role
- SRE principles
- Managing trade-offs between change, velocity, and reliability
- Negotiating service level objectives, service level indicators, error budgets and the user experience
- IBM Cloud tools and technology across the Software Development Life Cycle
- Applying software engineering principles to drive reliability
Module 3: Operations
You will cover the following topics:
- Performing operational readiness reviews (ORR) on IBM Cloud
- Creating ORR checklist
- Employing cost-optimization strategies
- Managing backups and recoveries on IBM Cloud
Module 4: Monitoring
You will cover the following topics:
- Monitoring overview
- Creating and maintaining metrics, traces, and alerts on IBM Cloud
- Collecting, analyzing, and managing logs on IBM Cloud
- Identifying key metrics for service health on IBM Cloud
- Using performance and availability metrics to measure the health of services on IBM Cloud
Module 5: Incident Management
You will cover the following topics:
- Managing incidents on IBM Cloud
- Developing a balanced action plan to mitigate future incidents
- Performing the post-incident review
Module 6: Security and Compliance
You will cover the following topics:
- Monitoring and managing security threats on IBM Cloud
- Implementing and managing security policies on IBM Cloud
- Implementing encryption models
- Managing role-based access control on IBM Cloud
