Supporting Clients (Coursera)

By the end of the course, you will be able to:

1. Assist people who desire to pursue a career, make a career change, or work towards career advancement.

2. Guide people in finding relevant employment opportunities that meet their needs and the labor market.

3. Assist, review, and provide feedback on developing resumes, CVs, and cover letters.

4. Help people develop interviewing skills.

To be successful in this course, no prior experience with career coaching or navigation is required; but we recommend completing the first two courses in the program so you can build on the knowledge and skills from those courses here.

Course 3 of 4 in the Goodwill® Career Coach and Navigator Professional Certificate.

Syllabus

WEEK 1

Career Navigation

Depending on their circumstance, clients may seek traditional employment opportunities such as part-time or full-time work, while others may require more creative ways to earn an income. Successful coaches will listen carefully to their clients' needs and connect them to the right opportunities. In this module, you will explore various income opportunities such as entrepreneurship and working in the gig economy and learn how to provide career guidance to help clients make informed decisions about their career paths.

WEEK 2

Guiding Clients in Their Job Search

As the job market evolves, your job search approach must evolve to meet the needs of your clients. Today, many job seekers use online job search tools to build their networks and express themselves to a wide variety of potential employers. In this module, you will learn how to help job seekers use the latest online job search tools, guide them on creating an elevator pitch and help them manage their personal brands.

WEEK 3

Cover Letters, Resumes, Portfolios and Interviewing

Career Coaches and Navigators help people find jobs and move forward in their careers. People of all backgrounds and experiences, regardless of where they are in their careers, will count on you for help with interviewing, writing cover letters and resumes,and more. In this module, you will learn strategies to help clients sell their skills and experiences to potential employers.

WEEK 4

Success in the Workplace

The best onboarding experiences help new employees feel welcomed and valued right away. However, people who have limited work experience or have been out of the workforce for extended periods often struggle on their first day at work for a variety of reasons. In this module, you will discover ways to help clients have a positive first day and set the stage for continued success.