Communication Problems

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Conflict Resolution Skills (Coursera)

Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have [...]
2
Average: 2 ( 3 votes )

Dementia: Understanding and Managing Challenging Behaviour (FutureLearn)

This free online course will help you learn more about managing challenging behaviour in people with dementia. If you are a carer looking after a family member with dementia in your own home or a professional working with people with dementia, this free online course will help you better [...]
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Average: 7 ( 2 votes )