Jamie Murdoch

Jamie works as Research Fellow in the School of Health Sciences at the University of East Anglia.
He specialises in qualitative methods for studying communication in institutional settings.

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Effective Questioning for Call Handlers (FutureLearn)

Jul 26th 2021
Effective Questioning for Call Handlers (FutureLearn)
Course Auditing
FutureLearn
University of East Anglia
Categories
Health & Society
Effort
3 Weeks
1-4 Hours/Week
Languages
English
Effective Questioning for Call Handlers (FutureLearn)
Improve how you or your company speaks to people on the phone to ensure good levels of service and in some situations safety. How an organisation handles phone calls can have a direct impact on its success - a badly handled call can mean limited information that might affect [...]
Conversations
Communication
Call Handler
Effective Questioning
View more details
Jul 26th 2021
Course Auditing
FutureLearn
University of East Anglia
Health & Society
3 Weeks
1-4 Hours/Week
64.00 EUR
English