This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
Class Deals by MOOC List - Click here and see Coursera's Active Discounts, Deals, and Promo Codes.
In this course, you’ll cover the basics of computer networking, including the TCP/IP and OSI models. You'll learn how different network layers and devices work together. You'll also explore common network infrastructure and monitoring techniques as well as the physical and data link layers in more detail. By the end of the course, you'll have an overview of important components for an IT Support Specialist focused on maintaining the security of corporate networks.
After completing this course, you’ll be able to:
• Identify the main concepts of networking.
• Explain common network infrastructure and monitoring techniques.
• Describe network security components, approaches, and mitigation strategies.
This course is part of the following programs:
- Microsoft Cloud Support Associate Professional Certificate
- Microsoft IT Support Specialist Professional Certificate
What you'll learn
- Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.
- Gain insights into network infrastructure and monitoring techniques for effective management.
- Learn about network security components, approaches, and mitigation strategies.
Syllabus
Computer networking
This module deals with the fundamental structure and type of a network, and explores the core element of IP addresses.you will learn how a physical network is put together as well as its underlying logic. You will also discover the reason behind the need for IP addresses and how they form the basis for network communication.
Network devices and protocols
In this module, you'll explore the devices present on networks and understand the underlying architecture facilitating their communication. The content will cover different protocols and the corresponding ports they connect to.
Network security
In this module you'll expand upon your knowledge of networks by going into greater depth on the operations of the network. The role of the server as the central point of the network will be discussed. Additionally, you will explore the area of security as well as the role of the firewall in protecting the user.
Cloud computing and networking
In this module, you delve into cloud computing and networking. You will evaluate Azure and its diverse services in relation to cloud computing and networking, providing you with a solid understanding of its capabilities. Additionally, you will explore the concept of virtualization as well as the various types of artificial intelligence (AI) and the resources that underpin their functionality. Lastly, you will review a few enterprise-level as a service models and their common applications and advantages.
Course project and assessment
In this module, you’ll put your skills into practice. You’ll reflect on the key learning points that you studied during the course and complete the final assessment and hands-on activity.
