Develop the attitudes, skills and knowledge required to thrive in diverse workplaces. According to the Intelligence Unit at The Economist, 90% of executives in 68 countries say cross-cultural management is their biggest challenge. Good intercultural communication and an understanding of cultural differences are now critical for professionals, especially those part of global networks.

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On this course not only will you develop the skills and acquire the knowledge needed to meet the global challenges today’s world presents, you will also learn to succeed in a diverse workplace and appreciate the value of cultural differences.

What topics will you cover?

- Basics of intercultural competency

- Importance of intercultural competency

- Openness and cultural diversity

- Curiosity and intercultural relationships

- Self-awareness and behavior with cultural differences

- Worldview frameworks and different cultural backgrounds

- Cultural differences in non-verbal communication

- Skill of non-verbal communication

- Skill of verbal communication between diverse cultures

- Intercultural empathy and outrospection

- Skill of intercultural empathy

What will you achieve?

By the end of the course, you'll be able to...

- Interact with people who are culturally diverse (openness)

- Ask questions of other cultures (curiosity)

- Describe own cultural rules and biases (self-awareness)

- Differentiate complex worldview frameworks (cultural worldview frameworks)

- Discuss differences in forms of communication (verbal and non-verbal communication)

- Recognize the feelings of diverse cultural groups (empathy)