Developing Interpersonal Skills (Coursera)

At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.

This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Course 5 of 6 in the People and Soft Skills for Professional and Personal Success Specialization.

What You Will Learn

- Identify and analyze different communication styles and understand their strengths and weaknesses

- Demonstrate active listening skills and questioning styles to explore issues and enhance understanding

- Identify conflict response styles; approach and effectively mediate workplace conflicts

- Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Syllabus

WEEK 1

Interpersonal Skills

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.