Christian Palzenberger




Christian Palzenberger is a support architect working in the SAP Global Service & Support – Enterprise Support & Premium Engagements organization.

During his 11 years at SAP he has worked with several different customers, supporting them to optimize their SAP implementations and build roadmaps for their future transformation.

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Sep 14th 2016

Customer Relationship Management (CRM) as a business strategy still places clients at the center of all activities. However, customers and their buying behavior have changed dramatically in the last decade, and CRM solutions have evolved accordingly. In this course you’ll learn why it’s almost impossible to run a successful business today with a CRM system from the past.

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