Amy Norton is an Instructional Designer and Technical Writer for Skill-Up Technologies. She has an MA in English and has taught college-level research and writing for over 15 years. She has also worked for several years in IT, writing and developing technical support content. She has a passion for learning and enjoys designing and developing engaging courses for adult learners.
Coursera
Embark on a journey towards a successful IT career with our beginner-friendly Introduction to Technical Support course. This course provides foundational knowledge and practical skills needed for entry-level technical support roles. Learn directly from experts about the daily tasks, tools, and systems used in IT support, along with potential career paths within Information Technology.
EdX
Discover the basics of technical support with our comprehensive online course designed for beginners. Learn the daily work skills needed for an IT Technical Support career and embark on your journey towards professional success in the tech industry.