ITIL Foundation training provides baseline knowledge for IT service management best practices: how to reduce costs, increase enhancements in processes, improve IT productivity and overall customer satisfaction. You’ll learn the service lifecycle approach and the five key phases of the ITIL mode, the relationship between ITIL phases and processes and the goals, objectives, values and purpose of the five phases.
Learn how to align your employer’s needs with your IT infrastructure. This free online ITIL Foundation training prepares you to take the ITIL Foundations certification exam, a certification that grants you the opportunity to take on leadership roles in the IT industry. At the conclusion of the training, you’ll be able to make informed decisions on how best to run the IT department of an organization.