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Contact Center AI: Building a Dynamic Virtual Agent

Aug 2nd 2021
Contact Center AI: Building a Dynamic Virtual Agent
Course Auditing
Welcome to "Contact Center AI Virtual Agent Customization w/Dialogflow", the second course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) [...]
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A Life of Happiness and Fulfillment (Coursera)

What are the determinants of a happy and fulfilling life? This is surely one of life’s biggest questions, and a question that has interested many of our ancestors. Buddha famously gave up his kingdom in search of happiness. Several Greek philosophers (from Aristotle to Epicurus and Plato to Socrates) had [...]
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