This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in the field of IT support.
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In this course, you’ll explore computer systems and the security threats that computer users have to deal with. You'll learn about key components like the CPU, memory, storage, and peripherals. You’ll cover how these components interact with the operating system, including CPU processes, memory management, and the role of device drivers. Finally, you’ll explore essential concepts defining hardware and software relationships for a comprehensive understanding of system functionality.
After completing this course, you’ll be able to:
• Identify the key components of a computer system, encompassing hardware elements such as
CPU, memory, storage devices, input/output devices, and peripherals.
• Describe the interaction between computer system components and the operating system,
including how the CPU processes instructions, memory management, and the role of device
drivers.
• Discuss the essential concepts that define the relationship between security, hardware and
software, fostering a comprehensive understanding of system functionality.
This course is part of the following programs:
- Microsoft Cloud Support Associate Professional Certificate
- Microsoft IT Support Specialist Professional Certificate
What you'll learn
- Learn about computer components like CPU, memory, and storage.
- Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.
Gain insight into security, hardware, and software relationships.
Syllabus
Introduction to computers and operating systems
This module provides you with a foundational understanding of computer systems, focusing on the intricate relationship between hardware and software. The module starts off by informing you about the current threat landscape of the computing world, giving insight into some of the challenges faced by computer support specialists. You'll explore key hardware components, operating systems, and software types, including their development and functionality. The module covers essential concepts such as memory management, system updates, and network communication, culminating in practical activities to reinforce learning. This comprehensive module is designed to equip you with the knowledge needed to understand and interact effectively with computer technology.
Enterprise systems and security
In this module you will consider servers, storage and backups, computing environments and the process of maintenance and patching in the context of enterprise systems and security.
Business systems applications
This module provides you with an introduction to software in the business context that facilitates the performance of various tasks, enhancing productivity. The limitations of both software and hardware are discussed as well as possible solutions to these limitations.
Final project and assessment: Introduction to computing
In this module you'll step into the role of an IT consultant, helping a business set up its computer system. From picking the right hardware and software to planning how it all connects, you'll design a practical solution that meets the business's unique needs. This hands-on project allows you to showcase the skills and knowledge you gained throughout the course, providing a real-world taste of computer system design and configuration.
