Stakeholders

Many policies, products, services or processes that we think of as gender-neutral actually have gendered outcomes. Everything from snow plowing to car safety to investment advising to infrastructure investment has impacts that differ by gender. These outcomes can be even more biased if we look at important intersections with [...]

This course introduces the principles and practices of human-centered design (also sometimes called “design thinking”) which are essential for developing innovative and inclusive products, services, processes and policies. You will learn by doing, experiencing the design process through exercises and a mini-bootcamp. In this course, you will learn about [...]

Keeping patient safety and quality improvement projects on track, on time, and on budget is critical to ensuring their success. In this course, students will be introduced and given the opportunity to apply a series of tools to guide and manage patient safety and quality initiatives. These include tools [...]

How do we create innovative and effective solutions to social problems around the world ? This course was designed for individuals and organizations who want to identify and bring about transformative societal change. Professors Jim Thompson and Ian “Mac” MacMillan help you develop both a strategy and a [...]

In Elicitation: Artifact and Stakeholder Driven Analysis, you will learn to use both recorded and presently unrecorded knowledge in your elicitation techniques. As you get started in finding out about the new product, you must first learn about the product that was (if there was one) and then [...]