Voice of the Customer

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The DMAIC Framework - Define and Measure Phase (Coursera)

The course is designed for Lean Six Sigma professionals to excel in the American Society for Quality (ASQ) Certified Six Sigma Green Belt (CSSGB) exam. The course focuses specifically on the first two phases of the define, measure, analyze, improve, and control (DMAIC) framework.

Voice of the Customer (VoC): Enhancing Experiences (Coursera)

In today's rapidly evolving global and personalized marketplaces, delivering exceptional customer experiences is no longer a one-time transaction but a continuous process. To thrive in this dynamic landscape, organizations must harness the power of the Voice of the Customer (VoC) – a practice that involves actively listening to customers [...]

Understanding Your Customer’s Journey (openSAP)

Self Paced
Understanding Your Customer’s Journey (openSAP)
Free Course
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Join this free online course to learn how to understand your customer’s journey and provide them with a better customer experience, leading to better results for your business. Customers have more control over the ways they interact with your business than ever before. They can choose how and when [...]