Time Management

The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, [...]

The Call Center Customer Service course requires a practical skill set of data entry and organization of information/resources. In addition, communicating with only the voice uses a wide range of communication skills. This course will provide you with practical experience in data entry and customer privacy, and the opportunity [...]

This course presents the different customer interactions that happen in a retail setting and allows you to experience real interactions through simulations and scenarios. Interactions examined include in-person, on the phone, or through social media. In addition, you will take your knowledge into the community to observe and evaluate [...]

As church pastors and leaders, how should you manage Christian church administration? Shouldn’t Christian theology matter in church administration? If so, how? At the same time, how should you utilize management principles and techniques to make your church a more faithful church, rather than turning it into a secular [...]

Stress is a universal experience. Now more than ever, people are suffering from burnout. They're getting overwhelmed by the stress of life, and wondering where their time went. Managing stress is a skill rarely taught in schools, yet it is one of the most vital skills one can have. [...]

The Musician's Professional Toolbox is more than just a collection of career-building skills: professional musicians need strategies in place that maximize the impact of those skills. Designed for musicians at any point in their career, this course will provide learners with foundational skills necessary for managing your professional music [...]