Customer Experience

Enhance customer experience and innovation within your company in this 100% online course by Charlene Li, expert on digital transformation and disruptive growth strategies. Charlene Li, a leading expert in digital transformation and disruptive growth strategies, details in this 4-hour course all the keys your organization needs to be [...]

Aprender a diseñar servicios y experiencias a través de modelos de negocio innovadores comprendiendo los nuevos hábitos de consumo de los usuarios a partir de la nueva normalidad en la industria del turismo. A través de herramientas y metodologías (value proposition canvas, service design, customer experience, customer journey map, [...]

Understand the role of customer experiences in the luxury industry and what luxury experiences may look like in the future. Explore the evolution of the luxury industry through time. Though ‘luxury’ is an established topic, the industry is very much alive and constantly evolving, with changing definitions through time, [...]

Using UXPressia, you will create a customer journey map for a user who wishes to buy a car online. This process is important because it helps various teams across a company gain a better understanding of the experience prospective customers have with their products, with a view to improving them.

Ce MOOC passe en revue les éléments fondamentaux de la pratique UX (ex. : Projet UX, concepts clés, activités, rôles, livrables). L’expérience utilisateur se définit comme étant le résultat des états internes (ex. attentes, prédispositions) d’un utilisateur, des caractéristiques d’un système (ex. complexité, utilisabilité) et du contexte d’utilisation de [...]

Join this free online course to learn how to understand your customer’s journey and provide them with a better customer experience, leading to better results for your business. Customers have more control over the ways they interact with your business than ever before. They can choose how and when [...]

Join ReviewTrackers' customer experience team as we talk about what your business can do to improve customer experience, quantify CX with metrics, and improve your word-of-mouth marketing. This class is an overview of all things customer experience, online reviews, and customer feedback. Find one positive and one negative online [...]

Learn how to tell great customer stories to grow your business. Customer stories are a powerful way to increase brand awareness and improve audience engagement. In this class, we’ll cover the basics of storytelling as it relates to making better customer testimonial videos.

Being an expert in customer service is mostly about getting the most basic support skills right. Communicating properly, expressing empathy and willingness to help, staying motivated are just a handful of important skills that every support rep needs to be good at. This course is ideal for you if [...]