Patrik Gottfridsson




Patrik Gottfridsson is an Associate Professor of Business Administration, and Deputy Head of Karlstad Business School.

The main focus of Patrik’s research is on service development, service innovation and network relationships. His research in this area focuses on service development and innovation in small enterprises, on service development based on communication and learning perspective, as well as on service development and innovations from a network perspective.

In addition, Patrik also does research on business relations in private and public organizations, especially concerning business development.

He is currently working with projects in public transport concerning how various forms of contracts in public transportation generate different types of relationships between the involved stakeholders as well as the ways different forms of contracts affect the degree of innovation and development of the services provided.

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Jan 19th 2015

If service innovation is important for you and if you regard continuous service innovation as crucial for your organizational development, then this course is for you. It is designed for professionals from a wide variety of business areas as well as public organizations. Mastering Service Innovation is an open access graduate course from the Karlstad Business School in conjunction with the Service Research Center – CTF. This course is designed for professionals with an interest in service innovation and is available to both for-credit (registered students) and non-credit participants (non-registered students). It features openly available, weekly, interactive video lectures from a variety of CTF researchers, other researchers as well as practitioners.

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