PhD, UNE; MBA, UOttawa; BBus, UTalca
His area of research is marketing and in particular topics related with service recovery, customer satisfaction management and relationship marketing. He is also interested in research that deals with online learning. His work has been published in several international refereed journals, such as Journal of Travel Research, Journal of Services Research and Journal of Contemporary Management Research, among others. He has also participated in several international conferences in Australia, Chile, China, Germany, Hong Kong, India, Japan, México, New Zealand, Puerto Rico, Singapore, South Korea and USA. He has been awarded the best paper award in four conferences.