MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
This is an intermediate course, intended for learners with the following type of role:
• Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.
What You Will Learn
- Use Cloud Firestore to store customer data
- Implement fulfillment using Cloud Functions to read and write Firestore data
- Use Dialogflow tools for troubleshooting
- Describe some third party technology which can enhance the virtual agent
Course 2 of 4 in the Customer Experiences with Contact Center AI - Dialogflow CX Specialization
Syllabus
WEEK 1
Course introduction.
Testing and Logging
This module explores how to test and log in order to provide a good customer experience.
Taking Actions with Fulfillment
WEEK 2
Integrating Virtual Agents
In this module, you'll be introduced to connectivity protocols, APIs, and platforms which you can use to create an integration between your virtual agent and the services already established for your business.
Course Review
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.