Shaping Your Professional Brand (Coursera)

Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to:

- assess your own listening and reactions and retune them in advance or on the spot for a more constructive outcome

- add value at work by keeping situations easy instead of difficult

- manage your own approach

- be prepared when things go wrong

The prerequisite for this course is Course One of the Specialization "Professional IQ: Preventing and Solving Problems at Work".

Course 2 of 4 in the Professional IQ: Preventing and Solving Problems at Work Specialization

Syllabus

WEEK 1

Course Orientation

Find out what Shaping Your Professional Brand can offer you.

Being Valued at Work

You will work on building your professional brand by learning the importance of listening and crafting effective questions.

WEEK 2

Likability Matters

This week you will learn to be a more effective influencer at work through the tools we discuss.

WEEK 3

Cognitive Biases and Errors at Work

Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you.

WEEK 4

When Things Go Wrong

Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally.