The Manager's Toolkit: A Practical Guide to Managing People at Work (Coursera)

At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day-to-day basis.

Syllabus

WEEK 1

Introduction

The first week gives you a chance to do some preparatory reading which will give you a good general overview of the subject area before the teaching starts in week 2.

WEEK 2

Interviews

This week we will be focusing on the role of the interview, how to conduct a good interview as well as looking at options to the interview and discussing whether it is the best method of selecting new members of staff.

WEEK 3

Leadership and Decision making

This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.

WEEK 4

Performance Management

This week we are looking at how a well designed performance management system can help both the employee and the organization.

WEEK 5

Pay as a motivator

This week we are looking at how important pay is as a motivator and the implications of this. Could it be that it may actually achieve the opposite?

WEEK 6

Managing conflict at work

Is conflict always bad? This week we are looking at the causes of conflict and how to manage it for a positive outcome.