Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software.
What You Will Learn
- Identify the expectations and needs that employees have and how a supervisor can motivate them for improved performance by satisfying those needs.
- Explain the essential skills leaders need, identify several specific leadership styles, and explain when the use of each style is appropriate.
- Explain the supervisor’s role in carrying out the control function, the importance of quality, and techniques to maximize quality.
- Explain why accounting and financial information are important to organizational control, and how to interpret key financial statements.
Syllabus
WEEK 1
Leading and Inspiring Others
At the conclusion of this module you will better understand the process of leadership, the role that supervisors play as leaders, and how effective leadership affects employees and the organization as a whole.
WEEK 2
Motivating People at Work
At the end of this module you will be able to explain the concept of motivation and the factors that motivate employee behavior. You will further understand the important role supervisors play in motivating employees through rewards, needs fulfillment, empowerment and job design.
WEEK 3
Controlling and Improving Results
At the end of this module you will be able to explain the controlling process and why controlling is a crucial part of a supervisor's job. You will further understand and be able to explain the importance of quality and several important theories for measuring and improving quality. Finally you will learn best practices for implementing control and reducing resistance to change.
WEEK 4
Accounting and Financial Information
At the end of this module you will understand why accounting and finance are important factors in the job of a supervisor. In addition you will be able to explain the purpose and importance of key financial statements and interpret those statements to improve your effectiveness as a supervisor.
WEEK 5
Practical Perspectives
In this module you will apply the knowledge and skills you developed over the past four weeks to a real-world situation.