Hospital Operations: Improving Patient Experience (FutureLearn)

Hospital Operations: Improving Patient Experience (FutureLearn)
Course Auditing
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This course is for healthcare professionals, including doctors, nurses, allied health workers, and administration staff that work in hospitals.
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Hospital Operations: Improving Patient Experience (FutureLearn)
Investigate how to improve patient flow and patient experience in hospitals as a healthcare professional or hospital manager. Learn how to adapt hospital operations to be more patient focused. Hospitals face operational issues everyday that can negatively affect the experience of patients. These include delays, lengthy hospital stays for patients, and other patient flow barriers.

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On this course, you will analyse the operational issues hospitals encounter and learn how you can address them. You will explore strategies and solutions to improve the patient experience and manage the patient journey as a whole.



What topics will you cover?

- Key issues facing different types of hospitals from a global perspective

- An overview of operational responses to the challenges faced by hospitals, especially with regards to delays, queuing, information collection and patient processing

- Theoretical frameworks and perspectives that assist in designing solutions to operational functions

- Practical strategies for improving patient experience

- Methods for implementing and evaluating solutions to hospital operation issues


What will you achieve?

By the end of the course, you'll be able to...

- Describe the challenges facing hospitals operating in a variety of local and global contexts.

- Identify some of the key theories, models and frameworks being used to identify these challenges.

- Apply your understanding to improve hospital operations using evidence-based interventions.

- Evaluate different methodologies/metrics for improving patient experience.



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MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Course Auditing
64.00 EUR
This course is for healthcare professionals, including doctors, nurses, allied health workers, and administration staff that work in hospitals.

MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.