BSBLDR401 - Communicate effectively as a workplace leader
In order to communicate effectively, you need to be able to truly understand your workplace context, choose appropriate methods of communication to suit your audience, plan and undertake detailed communication plans, and follow up on the success of your communication and messaging.
What You Will Learn
In this course, you will discover the role communication skills play in dealing with both positive and difficult situations in the workplace. Good communication skills help workplace leaders to get the best from others as well as themselves. This results in happier leaders, happier teams, and higher success rates of businesses.
This course will help you develop the communication skills you need for well-rounded and inspirational leadership. You will learn to communicate effectively by understanding your workplace context, choosing appropriate methods of communication to suit your audience, planning and undertaking detailed communication plans, and following up on the success of your communication and messaging.
- Identify context for communication
- Clarify message and engage communication
- Take follow-up actions
This course is part of the following qualifications:
Certificate IV in Leadership and Management
Certificate IV in Business
Week 1: Communication Essentials
You'll start the course's 1st week with the need for communication and figuring out the right audience for it. You will also take a look at the challenges and barriers modern communication and workplaces deal with and develop your own communication plan!
Week 2: Communicating clearly
In Week 2, you will focus on various communication channels and tools we use in modern workplaces, compare them, and evaluate them based on your organisation's needs. You will learn how to make communications as a workplace leader positively reinforcing, respectable, and a two-way process.
Week 3: Improving communication
In Week 3, you will consider how audience feedback can help your improve communication skills. You will also go through follow up procedures that are required after the communication has taken place. This week will also have some tips on how to implement continual improvement in communications at the workplace.
Week 4: Incorporating policy in communication
Finally in Week 4, you will consider and incorporate workplace policies and industry regulation into communication. You will practice dealing with conflicts with effective communication skills.
Lastly, you will explore maintaining communication records and policies and procedures that guide organisational record-keeping.
This is an interactive and fun course! Get to know each other, have meaningful discussions, and really take ownership of your own learning process.