Basic Skills in Constructive Communication (Coursera)

The course will help to:

• Improve interaction with people around - increase its effectiveness

• Learn to formulate and communicate your thoughts and ideas more clearly, be heard

• Accelerate routine processes (due to the ability to set tasks clearly and improved interaction with colleagues)

• Improve personal relationships

• Improve climate/atmosphere of the team environment (business)

• Improve negotiation skills (both at home and at work)

Who is this course for?

Employed people of 21-45 years who have the professional and personal need to take such a course. For those who appreciate the opportunity of not wasting time on offline meetings.

• Those who constantly interact with people and in their professional context (in their team, with other departments, negotiations), and in interpersonal terms.

• For those who feel a stagnation in their careers and understand that for further advancement they lack soft skills.

• For top managers, heads of departments and middle-level managers who want to improve the effectiveness of their teams and their interaction with other departments.

• For employees who feel that they cannot reach out to their managers and, therefore, feel uncomfortable.

• For start-up entrepreneurs who want to build their business more thoughtfully in the field of working with employees.

What You Will Learn

- How to listen actively and to highlight the essence of your interlocutor’s statements

- How to form new constructive behaviors

- To articulate your thoughts clearly and in a structured way

- To recognize and regulate emotional state

Syllabus

WEEK 1

What is Constructive Communication?

Participants will learn what communication is and in particular, constructive and effective communication. Get acquainted with the basic concepts and theoretical models.

WEEK 2

Perception of Information and its Interpretation

Participants will get acquainted with the most common destructive communicative habits, with paradoxes of perception and types of questions.

WEEK 3

Active Listening for proper understanding, and precise formulation of your thoughts

Сornerstones of communication - listening and formulating your own thoughts.

WEEK 4

Feedback

Feedback as a powerful tool for managing the process of communication and human development.

WEEK 5

Regulation of Emotions

The module is dedicated to emotions. Their role in communication is chronically underestimated. Too often, the emphasis is put on the content of the arguments, but the success of communication largely depends on the emotionally colored form of the arguments.

WEEK 6

Summarizing

The module completes the program. Main sections are summarized.