Management & Leadership

This practical course provides learners with insights into the art and science of designing innovative services in the Hotel industry to meet customers' evolving needs and drive organizational success. Throughout the course, learners will journey to understand the core principles and methodologies of service design. [...]

Digital transformation is an incredible opportunity for both individuals and for organisations because it's an opportunity to personalise, to customise, to serve customers in new ways, to help them to achieve new things that matter to the world in which we live. Whatever level you are in your organisation, [...]

The key objective of this course is to reconceptualise critical global challenges as sustainable growth opportunities for your business and achieve positive environmental and social impact.

This third course in the product development specialization discusses the business side of product development. The course begins with an overview of marketing and pricing strategies, and how company’s price their products today.

Learn to capture and optimize business processes using specialized diagrams. Convert insights from stakeholder interviews and document analysis into concise and precise models. Understand various notations and select the best one for your needs. This comprehensive course covers process identification, capturing, documenting, and adapting models for different [...]

This course focuses on what went wrong. That is, it focuses on the difficulty every manager experiences and how some make the mistake of following an incorrect ethical path. Examined are operating “in the gray”, whether we are driven by rational thinking or intuition, and the possibility of the [...]

This course covers the product development process in detail. With the opportunity defined, learners begin with ideation techniques such as Design Thinking to create new product concepts. Learners define the tools to create product specifications that meet customer requirements, then conceptualize different ways of meeting those requirements. Learners conclude [...]

This course focuses on the theoretical origins of ethics. There are many possible paths, but it seems that ethics found its origins in the early days after the emergence of Homo Sapiens. The discussion here recognizes that many believe in Creation and many believe in Evolution. For the purposes [...]

This course discusses how companies create new products that customers want while achieving their financial objectives. Learners begin by defining the product strategies necessary to ensure a company’s long-term growth. Learners then explore the different product development processes used by high-tech businesses today, such as Stage-Gate and Lean/Agile techniques. [...]

This course focuses on how to do it right. That is, it focuses on methodologies that we, as leaders, can use to figure out the right course of action. Some leadership ethical decisions are fairly straight forward; many don’t offer clear solutions. This course is where we find the [...]