Customer Centricity

Sort options

Strategies for Planned Social Change with Jagdish Sheth (Coursera)

Apr 22nd 2024
Strategies for Planned Social Change with Jagdish Sheth (Coursera)
Course Auditing
Coursera
University System of Georgia
Categories
Business
Effort
Beginner
2 Weeks
1-4 Hours/Week
Languages
English
English
Strategies for Planned Social Change with Jagdish Sheth (Coursera)
Many social issues are within the realm of public policy and civil organizations (NGOS), but corporations can also enable and champion social change. The business of business is more than business. As more and more companies engage in corporate social responsibility (CSR), they need to understand the ultimate users’ [...]
Customer Centricity with Professor Jagdish Sheth Specialization
Customer
Environmental Sustainability
SDGs
Sustainable Development Goals
Social Change
Corporate Social Responsibility
CSR
Customer Centricity
Coursera Plus
View more details
Apr 22nd 2024
Course Auditing
Coursera
University System of Georgia
Business
Beginner
2 Weeks
1-4 Hours/Week
74.00 EUR/month
English
English

Managing Customer Expectations with Jagdish Sheth (Coursera)

Apr 22nd 2024
Managing Customer Expectations with Jagdish Sheth (Coursera)
Course Auditing
Coursera
University System of Georgia
Categories
Business
Effort
Beginner
2 Weeks
1-4 Hours/Week
Languages
English
English
Managing Customer Expectations with Jagdish Sheth (Coursera)
With growing age, income, and ethnic diversity, customer expectations are also becoming more diverse. Therefore, it is becoming difficult to satisfy all customers with growing but divergent expectations. This course, taught by Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, suggests shaping customer expectations is [...]
Customer Centricity with Professor Jagdish Sheth Specialization
Customer
Customer Expectations
Customer Centricity
Coursera Plus
View more details
Apr 22nd 2024
Course Auditing
Coursera
University System of Georgia
Business
Beginner
2 Weeks
1-4 Hours/Week
74.00 EUR/month
English
English

Customer Centricity as Competitive Advantage - Jagdish Sheth (Coursera)

Apr 22nd 2024
Customer Centricity as Competitive Advantage - Jagdish Sheth (Coursera)
Course Auditing
Coursera
University System of Georgia
Categories
Business
Effort
Beginner
3 Weeks
5-10 Hours/Week
Languages
English
English
Customer Centricity as Competitive Advantage - Jagdish Sheth (Coursera)
This course suggests why companies should be customer centric. Customer centricity provides a number of competitive advantages including revenue growth and cost reduction. The key concept is customer lifetime value (CLV) For example, a typical household spends more than $500,000 over 15 years at nearby grocery stores. Customer centricity [...]
Customer Centricity with Professor Jagdish Sheth Specialization
Customer Centricity
Customer Lifetime Value
CLV
Coursera Plus
View more details
Apr 22nd 2024
Course Auditing
Coursera
University System of Georgia
Business
Beginner
3 Weeks
5-10 Hours/Week
74.00 EUR/month
English
English

Customer Centric Innovation (Coursera)

Apr 8th 2024
Customer Centric Innovation (Coursera)
Course Auditing
Coursera
University of Illinois at Urbana-Champaign
Categories
Business
Effort
Beginner
4 Weeks
1-4 Hours/Week
Languages
English
English
Customer Centric Innovation (Coursera)
Successful innovation starts with understanding customer needs and ends with a delighted customer. This course is created to develop a holistic understanding of customers’ role in developing successful innovations and how to capture and utilize customer information to create successful [...]
Customer-Centric Innovation
Customer Centricity
Customer
Customer-Centric
Innovation
Innovation Strategy
Coursera Plus
View more details
Apr 8th 2024
Course Auditing
Coursera
University of Illinois at Urbana-Champaign
Business
Beginner
4 Weeks
1-4 Hours/Week
72.00 EUR
English
English

Introduction to Marketing (Coursera)

Apr 8th 2024
Introduction to Marketing (Coursera)
Course Auditing
Coursera
University of Pennsylvania
Categories
Management & Leadership
Marketing & Communication
Effort
Mixed
5-12 Weeks
1-4 Hours/Week
Languages
English
Arabic
French
Portuguese
Chinese
Italian
Vietnamese
German
Russian
English
Spanish
Introduction to Marketing (Coursera)
Taught by three of Wharton's top faculty in the marketing department, consistently ranked as the #1 marketing department in the world, this course covers three core topics in customer loyalty: branding, customer centricity, and practical, go-to-market strategies.
Business Foundations Specialization
Marketing Strategy
Marketing
Brand
Brand Marketing
Pricing
Customer Centricity
Customer Satisfaction
Positioning
Branding
Markets
Business
Coursera Plus
View more details
Apr 8th 2024
Course Auditing
Coursera
University of Pennsylvania
Management & Leadership
Marketing & Communication
Mixed
5-12 Weeks
1-4 Hours/Week
68.00 EUR/month
English
Arabic
French
Portuguese
Chinese
Italian
Vietnamese
German
Russian
English
Spanish

Engagement Banking (edX)

Self Paced
Engagement Banking (edX)
Course Auditing
EdX
State Bank of India - SBI
Categories
Business
Effort
Beginner
Self-Paced
1-4 Hours/Week
Languages
English
English
Engagement Banking (edX)
The course aims to equip practitioners in banking and finance with concepts and insights into Engagement Banking. Banking has witnessed lot many changes during the last two decades and beyond the visualization of many bankers. The convergence of technology in banking is continuously proving to be a great enabler [...]
Banking
Finance
Customer Engagement
Digital Banking
Customer Centricity
Omnichannel Customer
View more details
Self Paced
Course Auditing
EdX
State Bank of India - SBI
Business
Beginner
Self-Paced
1-4 Hours/Week
137.00 EUR
English
English

Customer-Centric Enterprise: Scale Product Lifecycle Management (edX)

Self Paced
Customer-Centric Enterprise: Scale Product Lifecycle Management (edX)
Course Auditing
EdX
UMD
University of Maryland, College Park
University System of Maryland - USM
USMx
Categories
Engineering
Effort
Intermediate
Self-Paced
1-4 Hours/Week
Languages
English
English
Customer-Centric Enterprise: Scale Product Lifecycle Management (edX)
Learn to drive the performance of Product Enterprises with Product-first frameworks that enable value with mature governance, risk, marketing, sales, finance, and HR functions. This course provides a flexible and customizable playbook to build out a Product Enterprise and evolve an organization’s Business Model. [...]
Lean Product Portfolio Management Professional Certificate
Customer Centricity
Product Lifecycle Management
Product Enterprise
Finance
Value Creation
Marketing
Sales
View more details
Self Paced
Course Auditing
EdX
UMD
University of Maryland, College Park
University System of Maryland - USM
USMx
Engineering
Intermediate
Self-Paced
1-4 Hours/Week
185.00 EUR
English
English

Fundamentals of Customer Centricity (edX)

Self Paced
Fundamentals of Customer Centricity (edX)
Course Auditing
EdX
State Bank of India - SBI
Categories
Business
Effort
Beginner
Self-Paced
1-4 Hours/Week
Languages
English
English
Fundamentals of Customer Centricity (edX)
De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy. Customer-centricity is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain [...]
Customer Centricity
Digital Banking
Business
Customer Value Proposition
View more details
Self Paced
Course Auditing
EdX
State Bank of India - SBI
Business
Beginner
Self-Paced
1-4 Hours/Week
132.00 EUR
English
English

Lean Product Portfolios: Beyond Value Stream Mapping (edX)

Self Paced
Lean Product Portfolios: Beyond Value Stream Mapping (edX)
Course Auditing
EdX
UMD
USMx
University System of Maryland - USM
University of Maryland, College Park
Categories
Engineering
Business
Effort
Intermediate
Self-Paced
1-4 Hours/Week
Languages
English
English
Lean Product Portfolios: Beyond Value Stream Mapping (edX)
The approach to creating a product portfolio delivering exponential value must transcend the obvious by incorporating a deep understanding of customer behavior, shaping the trajectory of the business and understanding emerging trends in technology, marketplace and the competitive landscape in local and global [...]
Lean Product Portfolio Management Professional Certificate
Value Creation
Product Portfolio
Value Stream Mapping
Customer Centricity
Product Design
Lean Principles
Product Management
Product Lifecycle Management
User Experience
Enterprise Architecture
View more details
Self Paced
Course Auditing
EdX
UMD
USMx
University System of Maryland - USM
University of Maryland, College Park
Engineering
Business
Intermediate
Self-Paced
1-4 Hours/Week
190.00 EUR
English
English

Customer Relationship Management (edX)

Self Paced
Customer Relationship Management (edX)
Course Auditing
EdX
Indian Institute of Management, Bangalore
IIMBx
Categories
Business
Management & Leadership
Effort
Intermediate
Self-Paced
5-10 Hours/Week
Languages
English
Hindi
English
Customer Relationship Management (edX)
Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM. Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to [...]
Customer Relationship Management for Marketers Professional Certificate
Customer Value Management
Customer Relationship Management
Marketing
CRM
Customer Retention
Customer Centricity
View more details
Self Paced
Course Auditing
EdX
Indian Institute of Management, Bangalore
IIMBx
Business
Management & Leadership
Intermediate
Self-Paced
5-10 Hours/Week
138.00 EUR
English
Hindi
English