MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
Target areas include: the process and functions of communication, behavioral patterns, perceptions as reality, verbal and nonverbal cues and behaviors, confidence, assertiveness, tact, anger management, criticism and constructive feedback, conflict resolution, team building, leadership, interviewing, and communicating more effectively with technology (email, Skype, texting, etc.).
Upon completing this course, you will be able to:
1. Define communication and its role in the workplace
2. Describe benefits of effective communication in the workplace
3. Identify and explain most common audiences and techniques for communicating with each audience
4. Identify and solve common obstacles to effective communication
5. Summarize the 5 Step Technique and explain its usefulness in communicating with your manager
6. Discuss the best approaches and communication techniques for delivering bad news to your manager
7. Describe ways to make positive connections with your staff.
8. Discuss techniques for deciphering the communication styles of executive managers
9. Discuss techniques for identifying the characteristics and drivers of executive managers
10. Discuss techniques for persuading executive management
11. Identify best practices for working successfully with virtual/remote teams
12. Apply proven techniques for effective conference calls and webinars
What You Will Learn
- Understand the benefits of effective communication in the workplace
- Identify and solve common obstacles to effective communication
- Decipher the communications styles of executive managers
- Apply proven techniques for effective conference calls and webinars
Course 1 of 1 in the Career Success Specialization
Syllabus
WEEK 1: Communicating With Peers
WEEK 2: Communicating With Your Manager
WEEK 3: Communicating With Executives
WEEK 4: Communicating With Your Direct Reports
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.
MOOC List is learner-supported. When you buy through links on our site, we may earn an affiliate commission.