Effective Communication for Building Relationships (Coursera)

Course 3 of 5 in the Effective Professional Communication Specialization.

Syllabus

WEEK 1

Introduction

WEEK 2

Introduction

You will watch 3 lectures about crucial aspects of self-presentation, fitting in at work, and establishing your credibility. The module also contains 1 introductory lecture. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.

WEEK 3

Intercultural communication

You will watch 3 lectures about cultural values and cultural intelligence, and working in an intercultural climate or intercultural team. You will complete 4 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.

WEEK 4

Interaction with clients

You will watch 3 lectures about creating a win-win relationship, maintaining a positive relationship, and resolving conflicts with clients. You will complete 5 assessments to check your learning. To expand your knowledge further, you will be provided with additional materials and optional assessments.

WEEK 5

Final Test